Privacy Policy
As part of our medical billing services, we at Eminence Healthcare Services are dedicated to safeguarding our clients' privacy and confidentiality as well as the health information we handle. We take every precaution to guarantee adherence to privacy laws and safeguard the information entrusted to us as an accountable entity in the healthcare sector.
This Privacy Policy describes our commitment to upholding accountability and transparency as well as how we gather, use, and safeguard sensitive data.
We recommend you read this policy carefully to understand our policies before you use our Sites or disclose any personal information. When you explore our site, you agree to this Privacy Policy.
Automated Data Collection Methods
As you interact with our website, we employ automated technologies to gather certain personal information. These methods allow us to better understand user behavior, improve website functionality, and enhance your overall experience.
Web Logging
We automatically collect and store specific details in log files, including:
- IP addresses
- Browser types
- Operating systems
- Date and time of access
- Clickstream data
This information helps us analyze trends, manage the website, and track user activity.
Cookies
Cookies are small text files placed on your device's hard drive to personalize your experience and improve website functionality. You can control cookies by adjusting your browser settings to refuse or accept them. Please note, however, that disabling cookies may limit access to certain features of our website. By default, our system will use cookies unless configured otherwise in your browser settings.
Web Beacons
Certain pages on our website may include small electronic files called web beacons. These tools allow us to:
- Count visitors to specific pages.
- Collect data for website analytics.
- Monitor the effectiveness of our online content.
These automated methods are essential for providing a seamless and optimized browsing experience while maintaining a high standard of service.
Use of PII
We collect PII that you voluntarily provide to us, including but not limited to:
Name and Role: Name, login credentials, company information.
Contact Information: Email, address, phone number, device ID, IP address.
We use PII for the following purposes:
- To communicate with you about informational updates.
- To authenticate and identify users on the Site.
- To evaluate and improve the performance of our Sites and services.
- To comply with applicable laws.
Note: SMS opt-in or phone numbers collected for SMS communications are not shared with any third party or affiliate company for marketing purposes.
SMS Messaging Service
If you opt in to receive SMS communications from Eminence Healthcare Services, the following terms apply:
1.1 How to Opt-In/Out
Opt-In: You may opt in to SMS messaging by providing your mobile number during account registration on the "Contact" page or through an opt-in form while browsing our website. You may also opt in through a voice call or by sending an SMS message containing START to your Eminence Healthcare Services point of contact.
Opt-In Offline / Phone Call
Eminence Healthcare Services may collect SMS opt-in consent verbally from customers. Customers may opt in to receive messages either in person at our physical location or over a phone call initiated by the customer.
When a customer registers for the first time, they may be asked to provide their phone number. Our staff is trained to ask whether the customer would like to opt in to SMS-based updates, using a question such as:
"Do you agree to receive conversational text messages from Eminence Healthcare Services?"
Customers will be verbally informed that:
- Message and data rates may apply.
- Message frequency may vary.
- They can text HELP for support or more information.
- They can text STOP to unsubscribe at any time.
- Their phone number will not be shared with third parties for marketing or promotional purposes.
Customers will also be provided with our Privacy Policy and Terms and Conditions for review.
Opt-Out
To stop receiving SMS messages, reply "STOP" to any SMS from us. Once you opt out, no further messages will be sent unless you provide consent again.
You may also contact info@eminencercm.com or text HELP to our contact number for assistance.
HELP
You can contact info@eminencercm.com or text HELP to Eminence Healthcare Services for assistance.
You may also call us at +1 (800) 998-5506.
Note: SMS opt-in or phone numbers collected for SMS communications are not shared with any third party or affiliate company for marketing purposes.
1.2 Types of Messages
You may receive transactional messages, including:
- Updates regarding your claims.
- Information about claims updates.
- Customer support responses.
1.3 Frequency of Messages
- The number of messages you receive will vary based on your interactions with our services. For example:
- Transactional messages will be sent as needed.
- Informational messages will be sent as needed.
1.4 Fees
Eminence Healthcare Services does not charge any fees for sending or receiving SMS messages. However, data and message rates may apply per your mobile carrier's terms.
1.5 Privacy Policy
Privacy Policy
Terms and Conditions
Your Choices
We are committed to offering you control over how your personal information is collected and used.
Retention of Personal Information
We retain your personal information only for as long as it is necessary for legitimate business purposes.
Managing Your Information
If you wish to update, correct, or request the deletion of your personal information, you can contact us at info@eminencercm.com. We will make every effort to address your request promptly.
Please note, however:
- Certain information may need to be retained for recordkeeping and compliance purposes.
- There may be residual data that cannot be fully removed or altered.
Your privacy is important to us, and we aim to handle your personal information with transparency and care.
User Rights: We recognize that individuals may have rights regarding their personal information, including the right to access, update, or request deletion of their data, subject to applicable laws and regulations.
Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we discover that we have unintentionally collected such information, we will promptly delete it.
If you believe we may have information from a child under 13, please contact us at:
Security Safeguards
We implement security measures to protect your personal information from loss, theft, and unauthorized access. This includes:
- Encryption technologies.
- Restricted access to sensitive data.
- Regular audits and monitoring to detect vulnerabilities.
Your data is handled with the utmost care and respect.
Links to External Websites
Our website may contain links to external websites for your convenience. Please note that we are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any linked site before submitting personal information.
HIPAA Compliance
We adhere to applicable guidelines established under the Health Insurance Portability and Accountability Act (HIPAA) to protect Protected Health Information (PHI).
Use of PHI
PHI may be used for purposes such as:
- Treatment, payment, and healthcare operations.
- Obtaining payment for our services in conjunction with medical treatment.
Disclosure of PHI
PHI disclosures are made only as permitted under HIPAA regulations and applicable agreements. We are committed to ensuring the confidentiality and integrity of PHI at all times.
Policy Updates
At Eminence Healthcare Services, we reserve the right to modify or update this Privacy Policy as needed. However, we will notify users of any significant changes before they take effect.
Contact Us
If you have any questions or concerns about this Privacy Policy or your interactions with our services, please reach out to us at:
Phone: +1 (800) 998-5506
We value your trust and are dedicated to maintaining the highest standards of privacy and data protection.
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